Currently, Lotus Candles does not accept return candles. We understand that sometimes it’s hard to know if you’ll like a scent without actually smelling the candle. We make every effort to provide vivid descriptions of our fragrances. We also created the “Lotus Scent Guide” which provides the fragrance strength of the candle.
As a suggestion, please give your candle to someone that appreciates and would love a wonderfully hand-crafted candle!
However, if your candle is lost or damaged during shipping, please contact us at firstname.lastname@example.org.
Thank you for your support and understanding.